Returns
If a squirrel beats it, keep the station and we refund you. No return, no questions. You have 30 days.
How it works
- Email support@feederfort.com from the address you ordered with, and tell us what happened.
- We refund the full purchase price to your original payment method. Refunds usually land in 5 to 10 business days depending on your bank.
- You keep the station. We are not going to make you box up a four-foot pole and pay freight to prove a point.
- Send us the photo or the video if you have one. It is not required for the refund. We would genuinely like to see it, and it tells us something about the hardware we can't learn any other way.
If it arrives damaged, wrong, or incomplete
That's a different problem and it gets a faster fix. Email us within 30 days of delivery with a photo or short video of what arrived, and tell us whether you'd rather have a replacement or your money back. Either one is free, and you keep the original.
- A photo genuinely matters here. It's how we get the replacement moving the same day instead of trading emails about it.
- Missing a part rather than the whole thing? Say which part and we'll send that part.
- This is separate from the squirrel guarantee above. That one still needs nothing from you.
Cancelling an order
Email us and we'll cancel and refund in full, as long as the order hasn't been picked and packed yet. That window is short — usually a few hours — because we hand orders to the warehouse quickly on purpose. If it's already moving, don't worry about it: let it arrive and the guarantee covers you either way.
The fine print, kept short
- The 30 days count from the day your order is delivered.
- On the squirrel guarantee there is no condition to meet and nothing to prove. Ask and it is refunded.
- The solar fountain is covered the same way.
- We ship within the United States only, so every policy on this page is written for US orders.
This page is the whole policy. It says exactly what the front page says, on purpose, so there is nothing to discover later.